Privacy Policy
Protecting your personal information is important to us. So is following New Zealand’s privacy laws. This Privacy Policy tells you how we will protect your privacy and collect and use your personal information (any reference to “we”, “us” or “our” is to The Urban Garden). Our Privacy Policy applies to anyone who uses this Website (https://www.urbangarden.co.nz/) (Website). “Personal Information” means any information that can directly or indirectly identify you or another person.
Your rights
If you don’t agree with our Privacy Policy or don’t want us to collect your Personal Information, then you shouldn’t use our Website. If you change your mind and don’t agree with our Privacy Policy anymore, then you should stop using our Website. If you have any questions, you can contact our Privacy Officer at info@urbangarden.co.nz.
We’ll only use your Personal Information for the reasons that we collected it. If we don’t need your Personal Information anymore for those reasons, then we’ll stop using it.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Information we collect about you
Your name, contact details and IP address.
Feedback you give us and your responses to our customer surveys.
Any other information you give us.
Please don’t give us Personal Information about someone else unless you have their permission and they know about this Privacy Policy.
How we collect your information
From you directly (like when you provide your details to us).
From you indirectly (like when you interact with us on social media).
From other people (like contractors and agents that work for us).
From places where the information is publicly available.
Why we use and share your information
To help you use our Website.
To respond to your questions and to tell you more about us.
To operate and maintain our Website.
For our internal records.
To comply with our legal obligations.
For any other purposes that you authorise.
If you request a password reset, your IP address will be included in the reset email.
Visitor comments may be checked through an automated spam detection service.
Sometimes we might share your Personal Information with our contractors and agents to help do these things, but we won’t share your Personal Information with anyone else, unless the law requires us to.
How we protect your information
We have reasonable protections in place against unauthorised access, use, modification, disclosure and loss of your Personal Information.
Seeing or correcting your information
You’re allowed to see what Personal Information we have about you, and you can ask us to correct it if you think it’s wrong. If there is a legal reason why we can’t let you see it, or if we don’t agree with your correction, then we’ll tell you.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Privacy complaints
If you think that we haven’t properly protected your privacy, you can tell our Privacy Officer here (info@urbangarden.co.nz), or complain to the New Zealand Privacy Commissioner.
Privacy policy changes
If we change our Privacy Policy, then we will tell you about it on our Website. The changes will apply 14 days after we post them. If you don’t agree with the changes, you should stop using our Website. If you keep using our Website, then this will indicate that you have agreed to our changes.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
The Urban Garden
info@urbangarden.co.nz
Phone: 09 638 9894